D-ID uses a third-party moderation tool to help prevent malicious or unethical use of the platform. If the system detects a famous or public figure in the uploaded image, it may automatically block it.
What to do if your image was wrongly flagged:
- If your image does not contain a famous figure, please contact our support team at support@d-id.com
Advanced users and above:
If you're on an Advanced plan or higher, you can request a manual review by our legal team.
To do so, reach out to support and complete a short verification process.
This helps ensure responsible use while giving verified users more flexibility.